Shipping charges
The checkout displays the shipping amount calculated from the store settings. A free-shipping threshold can also be configured by the administrator.
Dispatch and tracking
After an order is confirmed, its status can move through processing, shipped and delivered. Where a carrier tracking number is available, it can be added by the administrator and shown to the customer through order tracking.
Address accuracy
Customers should provide a complete delivery address and reachable telephone number. Contact support promptly if an address correction is needed before dispatch.
Cancellations
Cancellation availability depends on the fulfilment stage. Cancelling an order in the admin panel returns tracked inventory to stock. Any payment refund must also be completed through the applicable payment method or gateway.
Returns
Define the exact return window, condition requirements, damaged-item process, non-returnable categories and refund timing for your jurisdiction before launch. Ingestible, opened or hygiene-sensitive goods may be subject to different rules.
Damaged or incorrect orders
Customers should contact support with the order number and clear evidence of a damaged or incorrect shipment as soon as reasonably possible.