Cancellation & Refund Policy
Clear terms before you commit.
Before payment
The cancellation terms for your selected journey must be provided in the written quotation and accepted before payment. The terms may differ between road, flight, helicopter and international programmes.
Requesting cancellation
Submit your cancellation request through the Contact page or the official contact details shown on this website. Include your booking reference and registered email. The team will acknowledge the request and explain the applicable terms.
Refund calculation
Any refund is calculated under the cancellation schedule in your accepted booking confirmation. Supplier cancellation charges, permit processing and payment-provider fees may apply if disclosed in that confirmation.
Changes by the operator
If the operator cannot deliver the confirmed programme, the team will explain the available rescheduling, alternative-service or refund options. Weather-related and authority-related changes are handled under the conditions in your booking.
Refund processing
Approved refunds are returned through the original payment method where possible. The team will communicate the approved amount and expected processing time. Bank or payment-provider processing may take additional time.
Questions
If any cancellation term is unclear, request clarification before payment. A website inquiry alone does not incur a booking charge.